Many people don’t realize all of the expenses that businesses must take care of. Most people know about salary expenses and maybe the inventory, but they forget that paying for the utility installation and utility maintenance is usually a major expense as well. A business in my town had its HVAC unit break down and needed to close its doors in order to fix it. Many people became upset because they thought this was a very reliable store. However, there was nothing the store owners could do. I think people then did start to realize what a big cost the HVAC system was for stores like that. For one, the company needed it to manage the temperature in their large shop. Whether it was heat for that winter chill or air conditioning for that summer heat, they needed the HVAC unit to make their customers comfortable. So when this unit broke down, they had to get it repaired immediately and could not continue on. Luckily the business had a premium maintenance package with their HVAC supplier. This package included immediate tech support and assistance. The HVAC unit was running within one day. Even so, the business still had to cope with irate customers who did not understand why they needed to close their doors. It is amazing how naïve some consumers can be. The behind the scene expenses for the business to keep the customer happy are often never noticed. This can be a real struggle for a company leader. Maybe down the road HVAC units will get more credit for the tasks they take care of.